FAQ
Frequently asked questions. If you still need help, please contact me.
General Questions
The item I wanted is now out of stock, what can I do?
Send me a message and I can let you know if I will be getting more.
How can I find out about upcoming promotions?
Subscribe to the emails to be the first to know about upcoming promotions.
Promotions will also be announced on the website.
Where is the shop located?
We are located in Georgia.
What is a Phone Grip?
A phone grip is a small plastic contraption that sticks onto the back of your phone. They are made of three parts: a decorative acrylic piece, a flexible, accordion-like stem, and a round base that sticks on your phone.
Phone grips can help you take better photos, text with one hand, and prop your phone for videos and video chat.
Products and Orders
Can I change or cancel my order?
If you would like to change or cancel your order after it has been placed, please send me a message as soon as possible.
I have placed an order and didn't receive confirmation email?
If you have placed an order and did not receive an email, please message me so that I can look into it.
Bracelet Sizing
The standard adult size for all bracelets is approximately 6.75 inches. If you need a custom size, please message me before ordering.
To measure your wrist, place a string around the wrist and then measure the string against a ruler.
*Standard size will be sent if no custom size is discussed*
Bracelet Details
6mm clay heishi beads on a clear elastic cord.
Some may come with accessories such as plastic letter beads and silver or gold spacers.
Since each bracelet is made to order, please be aware that the pattern of the heishi beads will vary as they are randomly placed on the elastic cord.
What is a clay heishi bead?
Heishi beads are made of polymer clay, which is sturdy and strong. They stable in structure and not easy to deform or break. The color should not change but can fade. Bracelets with these beads can be worn at the beach, pool and in the bath or shower.
Returns
Not in love with your order?? Let's talk.
Let me know what you are not happy with and we can work together to see what or if anything can be changed!
Can I return a sale item?
No, all sale items are final sale.
Do you accept refunds?
Please see our refund policy for information on refunds, returns or exchanges.
Shipping
Will I get tracking information?
Yes. Once the item is shipped you will be provided with tracking information.
How long does delivery take?
Most items are made to order. Please allow 1-2 weeks for me to make items and ship them out. Thank you for your patience.
Ready to ship items will take 48-72 hours to ship.
Items that are ready to ship will be labeled as such.